Omari Hines

Mr. Hines has more than 15 years of professional experience in the B2B , B2G and B2C market sectors in service to the largest private utility in Southern California, Southern California Edison (SCE). Mr. Omari Hines has many years of leadership in the Customer Service, Business Operations and Systems Analytics teams within SCE. He has successfully developed and led customer service call centers, and in-person and remote e-Learning customer service training programs for more than 10 years.

Mr. Hines has many years of Business Operations Analysis experience with Southern California Edison, (SCE), where he boosted company efficiency and customer satisfaction by streamlining and eliminating inefficient processes. He is experienced in monitoring, tracking and identifying data trends to provide recommendations to senior management. He is experienced in conflict resolution and negotiation skills in B2B, B2G and B2C sectors. Mr. Hines has many years of computer network Systems Analytics experience, and worked closely with SCE Information Technology to maximize network security. For more than 12 years, Mr. Hines provided call center assistance to SCE residential customers, regarding service applications, rates, billing, credits, deposits and programs, with numerous letters of commendation. 

With more than 15 years of successful customer service and training program development experience, Mr. Hines is the Argonaut International lead for Customer Service in-person and remote/on-demand webinar training programs. He is also a faculty member for our Effective Public Speaking courses. 

Mr. Hines earned an Associate of Science degree in Business Administration from Westwood College in Long Beach, California, and a Bachelor of Science in Business Management from the University of Phoenix in Arizona, USA. Mr. Hines is an active member of Toastmasters International for the development of effective public speaking skills.